Returns and Refund Policy

Last updated: 18.12.2024

At Magic Merch Crypto, we value your satisfaction and strive to deliver high-quality products. Please review our returns and refund policy below.

Returns

We stand by the quality of our products and want to ensure total customer satisfaction. If you have any issues with your order, please contact us within 7 days of receiving your shipment at info@magic-merch-crypto.com.

Conditions for Return:
To be eligible for a return or refund:

  • The purchased item must be defective or does not match your order (proof required via photos or videos).
  • The defect must not have been caused by misuse, abuse, or accidental damage.
  • The item must be unused and in the same condition as when you received it.
  • The item must be returned in its original packaging.

Please do not return any items to us without prior consultation. Items sent back without approval will be returned to the fulfillment center and cannot be processed.

Non-Returnable Situations:
The following are not valid reasons for a return or refund:

  • Incorrect selection of sizes, designs, or colors.
  • Customer no longer wants the item.
  • Customer finds the same item elsewhere at a lower price.

Order Changes and Cancellations:
Your order is held for 2 hours after being placed to allow changes to billing/shipping details or item specifications. Contact us at info@magic-merch-crypto.com during this time for any modifications or cancellations.

  • If your order has already been printed or shipped, no changes can be made.

Defective or Incorrect Orders:
We will replace defective or incorrect items at no additional cost.

Refunds

To initiate a refund, contact us at info@magic-merch-crypto.com with your receipt or proof of purchase. Once we receive your return and inspect it, we will notify you of the approval or rejection of your refund.

Refund Timeline:
Approved refunds will be processed within 10 business days, and a credit will be applied to your original payment method.

Late or Missing Refunds:
If you do not receive your refund within the expected timeline:

  1. Check with your credit card company or bank as processing delays may occur.
  2. Contact us at info@magic-merch-crypto.com if the issue persists.

Sale Items:
Only regular-priced items are eligible for refunds. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. For exchanges, contact us at info@magic-merch-crypto.com, and we will provide instructions on how to proceed.

Shipping Returns

To return a product, email us at info@magic-merch-crypto.com with your order number, and we will provide instructions based on your case.

Shipping Costs:

  • Customers are responsible for return shipping costs.
  • Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted.

Shipping Recommendations:
For items valued over $50, use a trackable shipping service or purchase shipping insurance to ensure safe delivery. We are not responsible for lost or undelivered returned items.

Contact Us

For any questions regarding our Returns and Refund Policy, please contact us:

  • Email: info@magic-merch-crypto.com
  • Phone: 00385994411144